FAQ
What is Paws N Shades?
Paws N Shades is a pet-focused brand dedicated to supplying everything pets need to feel happy, healthy, safe, and loved. We offer essentials for comfort, fashion, training, play, wellness, and everyday care.
Where are you located?
We are based in Owings Mills, Maryland, and we proudly serve pet families across the United States.
What types of products do you offer?
We provide a wide range of pet essentials, including:
- Comfort & bedding
- Fashion & accessories
- Training tools
- Grooming & wellness items
- Feeding supplies
- Toys & enrichment
- Travel & safety gear
Our mission is to supply everything a pet parent needs in one place.
Do you offer products for all pets?
Yes! While many of our items are popular for dogs, we also offer essentials for cats and other small pets. Our catalog continues to grow to meet the needs of all pet families.
How long does shipping take?
Shipping times vary depending on the product and your location. Most orders arrive within 5–12 business days. You will receive tracking information as soon as your order ships.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use that link to follow your package every step of the way.
What is your return policy?
We accept returns on most unused items within 30 days of delivery. Items must be in original condition and packaging. Please visit our Returns & Refunds page for full details.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us immediately. We will replace the item or provide a refund. Your satisfaction is our priority.
How can I contact customer support?
You can reach us anytime through our Contact Page or by emailing: support@pawsnshades.com
We respond as quickly as possible.
Do you offer discounts or promotions?
Yes! We run seasonal promotions and special offers throughout the year. Join our email list to stay updated on new arrivals, deals, and exclusive savings.
Are your products safe for pets?
We choose products with care and intention. Every item is selected because we believe it supports comfort, safety, wellness, and joy for pets.
Why should I shop with Paws N Shades?
Because we care. Our mission is to supply every need and desire pets have — helping them feel loved, happy, healthy, and secure. We’re here to support pet parents with essentials they can trust.